My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

326 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-04-16T15:55:33+00:00

    I ordered an elite series 2 controller and tomorrow marks the 3rd week in a row that its been saying pending. I just want my controller

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-04-16T20:58:42+00:00

    I just finally got in touch with a human dealing with the same situation and they hung up on me.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-04-17T05:12:17+00:00

    I am having the same issue ordered my controller yesterday (I know it's not as long as some of you) but now that I am reading all of this it makes me wonder how long it's going to take and why Microsoft is not really too concerned about it

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-04-17T17:10:01+00:00

    Hey guys,

    Was following this post yesterday since I was in the same boat. I ordered an xbox and an extra controller on Sunday, the controller was sent out monday morning and i got it Thursday, but as of Thursday night the xbox was still pending. I was going to call them today, but this morning it was finally processed with next business day shipping (didn't pay for express), so it turns out it will still be here within the 7 business days after all.

    I've never once not been given a tracking number within 24 hours from an online order. Pretty frustrating, I hope Microsoft ups their game in the future. At least give some kind of communication.

    It's also pretty shocking that there's no way to contact them regarding orders in any way other than by phone, especially frustrating since my company normally paid my phone bill, but suspended it while we're shut down and the sim card ordered I didn't come till today. If you can place orders without a phone you should be able to seek support without one too. 

    But at the end of the day it's still being delivered on time, so it's not so bad.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-04-18T00:52:03+00:00

    the contact support sucks i just want my controller its been 3 days still pending I want a refund:(

    Was this answer helpful?

    0 comments