My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-09-25T00:03:07+00:00

    you should've just got a ps4 microsoft not the answer no more no wonder why games always release early on ps4 they legit

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  2. Anonymous
    2020-10-28T23:06:11+00:00

    Same here the order shows pending after charging. Its been a day now and I received no help. Phone numbers dont work and the bot facility is useless.

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  3. Anonymous
    2020-10-28T23:07:44+00:00

    Did it resolve, how much time did it take to recieve laptop

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  4. Anonymous
    2020-11-12T04:55:30+00:00

    I ordered a Xbox Series X on Tuesday, and it said it would ship by Friday. Its almost Thursday and it still says pending. They said they would charge me when it ships, and Ive been charged but it hasnt shipped.

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  5. Anonymous
    2020-11-12T21:00:43+00:00

    I'm in the same boat. Ordered a Series X from the store on Tuesday. Expected delivery is today. My order still says "pending," though I have been charged. Will update when I learn more.

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