My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-08-01T09:28:13+00:00

    i know this is old but i bought an xbox one over a week ago and it has put the money in and out of my account Three Times and the order still says its pending... i just want my xbox :(

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  2. Anonymous
    2020-08-01T19:01:04+00:00

    I orderd a controller on june 30 and they took money out and gave it back more than 4 times.. i order said pending for a week then suddenly it didnt say pending and not even an ETA anymore. On July 8 they finally sent me an email that it shipped. I got it delivered july 10. It was a stressful experience and probably wont order again but i did have to call and use the live chat to keep asking about my order... good luck!

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  3. Anonymous
    2020-08-02T17:34:26+00:00

    I ordered a xbox one s one week a go and it's still pending

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  4. Anonymous
    2020-08-02T17:35:33+00:00

    I did the same thing to me and I still haven't got my xbox

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  5. Anonymous
    2020-08-04T16:28:58+00:00

    No, i didn't get it. It's very strange this situation:(

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