My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-05-01T17:10:01+00:00

    MICROSOFT IS INSANELY INCONSISTENT AND A WASTE OF TIME. 

    I placed an order March 27 AND WAS GIVEN EVERY ANSWER POSSIBLE AS TO WHY MY ORDER HADNT SHIPPED. 

    Today makes 5 weeks that my elite 2 has been pending AND JUST NOWWWWWW AFTER SPEAKING WITH 7+ PEOPLE INCLUDING A SUPERVISOR A FEW WEEKS AGO i was told my order was pending because it failed to charge my card APRIL 3RD and it was an issue with my bank. Why isnt this reflected in my purchase order or bank statements, it just says pending?!

    TELL ME HOW 5 WEEKS LATER I WAS TOLD THIS FOR THE FIRST TIME AND THEY SAID I HAVE TO CANCEL MY ORDER AND REPURCHASE SOMETHING THATS BEEN OUT OF STOCK FOR A MONTH. 

    Nahhhh, microsoft customer service has been complete **** and completely unreliable and im just going to order it through Walmart.

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  2. Anonymous
    2020-05-01T21:37:27+00:00

    Just an update, received a shipping confirmation today stating that the estimated arrival date is May 6th.

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  3. Anonymous
    2020-05-01T22:30:03+00:00

    That's great news! I just checked my order status and it has also been updated with a delivery date.

    Happy gaming!

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  4. Anonymous
    2020-05-03T21:47:01+00:00

    Man your lucky. I order my Elite series 2 controller a day after you and my order is still pending. I haven't been able to get on the phone with a microsoft customer service rep either. This whole situation is super frustrating considering they all ready took the money from my account

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  5. Anonymous
    2020-05-04T05:49:38+00:00

    Same here i ordered a controller and its been a week and half and its till pending i need my controller

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