My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-04-24T16:40:28+00:00

    I've already replied to the post before stating my updates, but I'm not sure everyone has seen it. As a recap, I purchased my Elite 2 controller on April 17th. The original arrival date was said to be between April 21st-23rd. I contacted customer support on April 20th, and they stated that the item is on backorder and will now arrive on May 6th. Just to check on any potential progress, I contacted customer support again on April 23rd for another update. They stated that May 6th is still the ETA.

    To add, my order has been pending this whole time. Being that the item is back-ordered and from the feedback on this thread, you will most likely not see a change to this order status until the item has already arrived.

    Essentially you have two options, wait for your controller for approximately 2-3 weeks from the original arrival date or cancel and try to find one at another retailer. My opinion is just waiting. I've tried to find this controller at other online retailers and along with the ease of any potential warranty claims buying directly from Microsoft, I couldn't find it anywhere else without it being back ordered or marked up 20%-50%.

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  2. Anonymous
    2020-04-24T23:40:32+00:00

    I ordered the Elite 2 controller and an Xbox Adaptive controller on April 20th. The original arrival date for both was to be on April 22nd. 

    I received the Xbox Adaptive Controller on the original arrival date of April 22nd. 

    The Elite 2 controller order status remains pending with an option to cancel.

    My payment source also reflects a charge****pending for the Elite 2.

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  3. Anonymous
    2020-04-28T03:05:21+00:00

    Did you ever get your remote? Mine is pending also and i was already charged.

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  4. Anonymous
    2020-04-28T18:21:13+00:00

    No , i ended up getting my money back

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  5. Anonymous
    2020-04-28T22:35:05+00:00

    I order a controller 2 weeks ago on April 14 and its still pending. Should I cancel it an retry?

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