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So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.
Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does.
Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks. I've purchased it from Microsoft directly. It is my first time buying these type of "high demand" items so all a bit too much! So just wanted to confirm this was usual in cases of purchasing high demand products.
I had an email confirmation from Microsoft to say delivery date is 8 December, which I am happy about. A lot of rumours and threads kept saying not to expect it until the end of December that had me a little worried.
Thank you for replying anyways.
You should get your Xbox Series X if you purchased it from a reliable source. In my opinion because of this pandemic and the huge player base that also wishes to get their hands on the Series X I would say it is realistic to expect your shipment to be delayed unfortunatly because of these two factors. Microsoft does have great customer service if you purchased it from thier site directly or and affiliate site however if it was a third-party store then you will either have to take it up with their designated customer service team or your bank in the event that something goes wrong. Hope this helps!!
I purchased Xbox Series X last evening just after 6pm. Received a confirmation email with estimated delivery date of 8 December 2020.
The money was taken from my account.
The order on the My Microsoft account still says pending. Is this normal, in an event of high demand? and do I trust estimated delivery of 8th December?
I know im replying late but im curious how did you get to talk to the employee? Im just trying to be prepared incase the same thing happens
It seems like many people are having the same experience: various expected delivery dates have been given (all the way back to Dec. 23rd, which many think is a placeholder), orders are "pending," and some have had the payments authorized or pending authorization in their bank account summaries.
I've been following this thread for updates: https://www.reddit.com/r/xboxone/comments/jrgp60/microsoft\_store\_xbox\_series\_x\_discussion/?sort=new
