My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

326 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-04-13T19:35:41+00:00

    Same here i have bought the new series 2 elite controller

    Was this answer helpful?

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2020-04-12T18:51:22+00:00

    Yeah... same I just wanna know if there out of stock so I can get my money back if its gonna take forever

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-04-10T21:58:04+00:00

    I ordered a Forza logo shirt, and it's been pending for a fricking day! Microsoft!, you can do better than this

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-04-10T07:39:51+00:00

    I would like to know too i ordered a elite controller still saying pending but they already took the money out of my account starting to get frustrated with the whole situation since i cant go to the store like i wanted to with whats going on in the world right now all i want is my controller plain and simple

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments