My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-04-15T02:15:18+00:00

    I purchased an elite 2 controller March 27 and my order STILL (almost 3 weeks later!!!) says pending. Email said expected delivery date Apr 8. Ive called microsoft support MULTIPLE times in the past week and they made a case for me and that i should receive a call/email but its been a week and they told me today there hasnt been any updates. I called back again today and the agent who helped me was super nice but told me suprisingly, even though my order said pending via email, that i should recieve my order today with UPS even though theres no tracking number. Kind of sketchy but ultimately its 10pm and the package never came. Kind of false hope. They told me if i didnt receive it that i should call back tomorrow and theyd make ANOTHER case. 

    I wouldve understood if its a customized controller but its literally just a controller in a box sitting in a warehouse. 

    Not sure how to act at this point. :/ 

    Update 4/15:

    spoke with a supervisor finally and they told me their shipments from china have been delayed and that theyd possibly receive them to their warehouse sometime this week or next week and the status of my order should hopefully change by then. 

    On the website tho, the product says get it as soon as June 1st sooo 🥴

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  2. Anonymous
    2020-04-14T14:48:32+00:00

    No luck yet, still pending. Not a word from Microsoft...

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  3. Anonymous
    2020-04-14T14:41:43+00:00

    Dude me too! Have you gotten it yet? I bought mine April 9th

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  4. Anonymous
    2020-04-14T04:22:27+00:00

    I ordered my Elite Series 2 March 23rd and it still shows pending. It also said by April 21st with no update so I’ll be surprised if it’s not delayed at this point.

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  5. Anonymous
    2020-04-13T21:26:28+00:00

    Nevermind, it shipped the day after, not pending anymore, its arriving tomorrow! CANT WAIT!

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