My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-04-20T13:10:11+00:00

    I ordered an elite series 2 a day ago, and its still pending. Whats wrong with microsoft??

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  2. Anonymous
    2020-04-18T19:07:06+00:00

    I ordered my controller on april 13 and it's still pending!!! I just want my controller at this point and I have already been charged for the order.  Microsoft has horrible customer support from their website and I don't want to go to amazon to buy the controller at a 100% markup.  Just please get me my controller and be way more transparent about shipping so that no one else has to go through the same thing.

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  3. Anonymous
    2020-04-18T07:52:15+00:00

    I am facing problem in installation of games and app

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  4. Anonymous
    2020-04-18T07:39:24+00:00

    I received a email with tje shipping order and got my controller within 3 days. 

    Everything is going normal here. (Austria) 

    Fyi

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  5. Anonymous
    2020-04-18T07:33:47+00:00

    I received my bundle on the 16th after complaining and making a comment on here the status of my order finally changed from pending from the last few days to in transit, did not receive any email about this happening and the xbox just turned up the following day

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