My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-04-28T22:43:47+00:00

    Is there any expected delivery date? Mine said pending until it arrived. Looking back now, It’s well worth the wait. Top notch quality. Really fun to play with. Up to you, they came through for me. Good luck!

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  2. Anonymous
    2020-04-28T22:35:05+00:00

    I order a controller 2 weeks ago on April 14 and its still pending. Should I cancel it an retry?

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  3. Anonymous
    2020-04-28T18:21:13+00:00

    No , i ended up getting my money back

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  4. Anonymous
    2020-04-28T03:05:21+00:00

    Did you ever get your remote? Mine is pending also and i was already charged.

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  5. Anonymous
    2020-04-24T23:40:32+00:00

    I ordered the Elite 2 controller and an Xbox Adaptive controller on April 20th. The original arrival date for both was to be on April 22nd. 

    I received the Xbox Adaptive Controller on the original arrival date of April 22nd. 

    The Elite 2 controller order status remains pending with an option to cancel.

    My payment source also reflects a charge****pending for the Elite 2.

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