My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2021-01-30T19:41:39+00:00

    I'm having the same issue. Did you get an answer yet or your purchase?

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  2. Anonymous
    2021-01-15T10:58:13+00:00

    ....hopefully the last post on this.

    So I cancelled the order only to find that microsoft has put a hold of 4 x £549 on my paypal account!  This equals £2,200.

    They did this every time I called and asked for escalation.

    This is messed up.  I urge anyone reading this not to buy from Microsoft Store.  I am one of many people who have had this issue.  Please check other forums online or even on microsoft website which will verify what happenned to me is normal practice at Microsoft.  And after several years, they still haven't got their act together.

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  3. Anonymous
    2021-01-14T21:10:42+00:00

    ....the last chapter

    i had to cancel the order... after thinking it through the above response was appalling especially since the ordering process started on 11th January and Microsoft said the devices were in stock.

    I genuinely can't understand how bad the system is.  Even after cancelling, the response says it could take 24 hours to update on my account!  Why? Are they still using windows 3 and PCs from the 80s?

    Their response:

    ======================================

    Hi there,
    You asked us to cancel all or part of your order. We did, and didn't charge you for those things.<br><br><br><br>It may take up to 24 hours before it's reflected on our website, so don't worry if your order info isn't updated right away.<br><br><br>Hope to see you in the store again soon!

    ======================================

    I won't be buying from here again.

    What a waste of effort.

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  4. Anonymous
    2021-01-14T20:18:54+00:00

    ....just to add.

    so my device did not arrive on the 13th, and after escalation I received a response on the 14th from the escalation team telling me they will respond within 3-4 business days!!  That means I get a response, not my device on the 20th of Jan?

    You could not make this stuff up!

    What kind of world are you living in Microsoft!!!!!!!!!!!!

    Here is their official response below:

    =============================================

    14/01/2020 TIME: 20:02 UTC

    Hi ,

    Hope this email finds you well.

    Good day!

    We have escalated your case about the pending order. We will be providing an update once we receive them, normally it will take 3-4 business days to receive a response. You can reply on this email for further inquiry.

    Again, thank you for doing business with Microsoft Store. Have a wonderful day!  

    Partnering with you,

    [NAME REMOVED]

    Microsoft Store Support Team

    ============================================================

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  5. Anonymous
    2021-01-14T17:46:02+00:00

    ....the story continues....

    i just called them to find out why i hadn't received communication by now as they had promised an update.

    the new story is that I now have to wait 5-7 days while they investigate why my order is pending....

    • my daughter's education is getting further messed up

     - overseas call centre with guys who don't care and cannot to anything

     - rediculous!

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