My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-08-27T15:45:46+00:00

    Same here I bought a Microsoft surface pro 7 with the cover and it's still pending and there's no way to check if it's shipping or if it's shipped or anything and I got one to two day shipping in one day is already gone by I hope it gets here tomorrow if not me and Microsoft are going to have some problems.

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  2. Anonymous
    2020-08-21T16:52:41+00:00

    I bought a month’s subscribtion of gold by mistake and tried refunding it. the website said the 10 dollars paid was refunded; however, when I looked back at my bank account the refund was not given to me.

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  3. Anonymous
    2020-08-13T17:37:25+00:00

    I ordered an xbox one that comes with a remote, on july 31st and it was supposed to arrive august 13th and it hasnt even shipped, and its already august 13th, i also same day bought a second remote, and it was supposed to arrive august fourth and did. Why isnt my xbox shipping.

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  4. Anonymous
    2020-08-11T20:07:39+00:00

    I ordered an xbox yesterday. How long did it take to get the xbox?

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