My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-11-14T16:49:24+00:00

    I know im replying late but im curious how did you get to talk to the employee? Im just trying to be prepared incase the same thing happens

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  2. Anonymous
    2020-11-13T18:10:07+00:00

    It seems like many people are having the same experience: various expected delivery dates have been given (all the way back to Dec. 23rd, which many think is a placeholder), orders are "pending," and some have had the payments authorized or pending authorization in their bank account summaries.

    I've been following this thread for updates: https://www.reddit.com/r/xboxone/comments/jrgp60/microsoft\_store\_xbox\_series\_x\_discussion/?sort=new

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  3. Anonymous
    2020-11-12T22:10:39+00:00

    I'm in the same boat. Ordered a Series X from the store on Tuesday. Expected delivery is today. My order still says "pending," though I have been charged. Will update when I learn more.

    I order the Series X on Monday night on the Xbox Console through the Store.It took my money and said thank you for your purchased but in my orders still says PENDING? No delivery date or anything.. Pretty frustrating 😕 any advice anyone?

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  4. Anonymous
    2020-10-28T23:07:44+00:00

    Did it resolve, how much time did it take to recieve laptop

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  5. Anonymous
    2020-10-28T23:06:11+00:00

    Same here the order shows pending after charging. Its been a day now and I received no help. Phone numbers dont work and the bot facility is useless.

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