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So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.
Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does.
Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I orderd a controller on june 30 and they took money out and gave it back more than 4 times.. i order said pending for a week then suddenly it didnt say pending and not even an ETA anymore. On July 8 they finally sent me an email that it shipped. I got it delivered july 10. It was a stressful experience and probably wont order again but i did have to call and use the live chat to keep asking about my order... good luck!
i know this is old but i bought an xbox one over a week ago and it has put the money in and out of my account Three Times and the order still says its pending... i just want my xbox :(
Hi There! I was trying to open your website on Mobile but it isn't working properly there however is is working best in Desktop.
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No it still says pending and its been weeks, and i called and they said they will return my money when the pending is gone. And the customer service is bad they hang me up and they were being very rude
Yeahh it sucks, i called and they said the reason its pending is because they are preparing my order and they keep on taking my money in and out of my bank, but they said it will come on the day but they make it so confusing, the first time i called the lady hanged me up and she was also very rude so i wont be ordering anymore from microsoft. Oh and i cant cancel my order because its still sayd pending and its been a couple of weeks. They said they will return my money when the pending is gone.
