My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-11-27T16:16:40+00:00

    1000+ people have the same problem, plus hundreds of replies confirming that this is a huge problem. Come on, Bill Gates! You know better than to ignore all of us! 

    After this experience, I will be boycotting Microsoft products in the future. That means I'll be switching back to Playstation after my xbox dies. Look what you made me do.

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  2. Anonymous
    2020-11-22T16:07:10+00:00

    From uk store? Appeently it should arrive by the day oin your email and pending status will not change until the order os shipped

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  3. Anonymous
    2020-11-19T19:53:55+00:00

    I ordered an Xbox Rechargeable Battery + USB-C Cable last Saturday.

    5 days later my order is still pending.

    Disappointing how slow it is to even start the order processing.

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  4. Anonymous
    2020-11-12T21:00:43+00:00

    I'm in the same boat. Ordered a Series X from the store on Tuesday. Expected delivery is today. My order still says "pending," though I have been charged. Will update when I learn more.

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