My laptop is a Asus X555Y quad core with AMD A8 with radeon graphics.
The laptop has updated to the newest windows 10. Since then, when booting up it won't allow it to go any further than putting the password in. Instead it wants a pin number, which I have never had. When I try to make a new pin it tells me there is no internet connection. I know there is because I still receive email and I can use Netflix.
Also, it will not shut down except by pressing the power button.
Can anyone help, please.
Rregards
GordonL