Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face)

Anonymous
2019-11-12T00:13:12+00:00

All of a sudden my Windows Hello has stopped working and on the lock screen it says, "sorry something went wrong, please enter PIN" and in settings it says We couldn't find a camera compatible with Windows Hello Face. what do I do?

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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Anonymous
2019-11-12T00:46:07+00:00

Hi LucaMelfi, my name is Hadrien, an independent advisor and I'll do my best to help you today.

Please try the following procedures to fix your Windows Hello. Check if the issue is solved at the end of each procedure :

Procedure 1 :

  1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
  2. Right-click on HelloFace.inf and click "Install"
  3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

Procedure 2 :

Check on your camera manufacturer's website if there is any update available for your camera.

For example if you have a Logitech camera check on the Logitech website for any update for your camera.

Procedure 3 :

Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Procedure 4 :

  1. Click on the Start button, type "run" and click on "Run"
  2. Type "services.msc" (without quotes) and click on "Ok"
  3. Find "Windows Biometric Service", double click on it and click on "Stop"
  4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
  5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
  6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
  7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again

Regards,

Hadrien

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  1. Anonymous
    2021-04-22T18:16:33+00:00

    None of those worked on current pc. Just received a brand new expensive laptop from Dell it doesnt work either. Very bad form for Microsoft

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  2. Anonymous
    2021-04-22T03:51:12+00:00

    None of the previous steps worked and the windows hello is not working properly with my integrated webcam.

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  3. Anonymous
    2021-04-20T23:29:08+00:00

    Hi LucaMelfi, my name is Hadrien, an independent advisor and I'll do my best to help you today.

    Please try the following procedures to fix your Windows Hello. Check if the issue is solved at the end of each procedure :

    Procedure 1 :

    1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
    2. Right-click on HelloFace.inf and click "Install"
    3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

    Procedure 2 :

    Check on your camera manufacturer's website if there is any update available for your camera.

    For example if you have a Logitech camera check on the Logitech website for any update for your camera.

    Procedure 3 :

    Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

    Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

    DISM.exe /Online /Cleanup-image /Restorehealth

    sfc /scannow

    Procedure 4 :

    1. Click on the Start button, type "run" and click on "Run"
    2. Type "services.msc" (without quotes) and click on "Ok"
    3. Find "Windows Biometric Service", double click on it and click on "Stop"
    4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
    5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
    6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
    7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again

    Regards,
    Hadrien

    none of them worked

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  4. Anonymous
    2021-04-14T00:29:47+00:00

    None of the above worked

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