Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face)

Anonymous
2019-11-12T00:13:12+00:00

All of a sudden my Windows Hello has stopped working and on the lock screen it says, "sorry something went wrong, please enter PIN" and in settings it says We couldn't find a camera compatible with Windows Hello Face. what do I do?

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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Anonymous
2019-11-12T00:46:07+00:00

Hi LucaMelfi, my name is Hadrien, an independent advisor and I'll do my best to help you today.

Please try the following procedures to fix your Windows Hello. Check if the issue is solved at the end of each procedure :

Procedure 1 :

  1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
  2. Right-click on HelloFace.inf and click "Install"
  3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

Procedure 2 :

Check on your camera manufacturer's website if there is any update available for your camera.

For example if you have a Logitech camera check on the Logitech website for any update for your camera.

Procedure 3 :

Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Procedure 4 :

  1. Click on the Start button, type "run" and click on "Run"
  2. Type "services.msc" (without quotes) and click on "Ok"
  3. Find "Windows Biometric Service", double click on it and click on "Stop"
  4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
  5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
  6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
  7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again

Regards,

Hadrien

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  1. Anonymous
    2021-04-28T18:17:09+00:00

    The Touch ID on MacBooks works flawlessly every time. And macOS is a much better user experience in general. You may not be in a position to use a Mac, but if you are, they're a much better deal, IMO. Windows has always been garbage and still is.

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  2. JosephT71 9,220 Reputation points
    2021-04-25T13:11:39+00:00

    I didnt buy a new computer with windows hello, just a new computer that happens to have it. It also has a fingerprint that also doesn't work well because windows Hello is rubbish. I cannot stop buying new equipment because the software loaded on it has issues.

    Name your exact Dell model because I can't find one that would come with both Windows Hello Face and Windows Hello Fingerprint.

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  3. Anonymous
    2021-04-25T13:01:03+00:00

    I have given up on it and just sticking to entering the pin code it is less grief as another tablet has now joined the Hello fail club.

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  4. JosephT71 9,220 Reputation points
    2021-04-25T12:43:19+00:00

    Please post your exact Dell laptop model so we can take a look at what drivers they provide.

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