MSN Premium still using MSN Explorer

I suspect you're taking a much more cynical view of a strictly business policy.  MSN serves far fewer people than other Microsoft products and their numbers have decreased over time.  When Windows 10 was introduced, and even before, Microsoft WAS terribly slow in migrating the 32-bit MSN to a 64-bit product.  That caused big problems with people with newer computers.  Currently, part of the installation of MSN to your computer includes the older Internet Explorer, which one needs to operate MSN.  Edge has replaced all other aspects of Internet Explorer.  Once Microsoft gets around to introducing a new MSN that's 100% compatible with Edge, your computer's Internet Explorer should not be needed.

I suspect it's a big task, but my quibble is that we're paying a full price for a yearly subscription and we're getting no rebate for this semi-useful outdated MSN and they're dragging their feet to fix the damn thing.

Today I called MSN on 800-642-7676  and selected 'business' then "technical' then one of the high level  paid subscriptions and got through to a girl in Columbia.  I told her I needed help with MSN Premium and she transferred me to a tech in India.  He accessed my computer remotely and for an hour went through my computer, removed and reinstalled Java quicktime and all the MSN  programs and changed many entries in my registry files.  He was very fast and I could not keep up with him to see exactly what he did.   When I asked him about integrating MSN mail with 

Edge rather than Explorer he said that since MSN mail is used on Windows 7 through 10,  the versions are different enough to make it very difficult, too difficult to change each version.  Seems like a lame excuse to me.  He said that I probably will still have problems but that when I do there is a small "e" in the upper right tray and if some attachment or link does not open in MSN Mail, click on that "e" and it will take me to Edge straightaway and open it.  So it looks like Microsoft is letting  MSN Premium support go the way of support for Windows 7.   Is it worth paying for with no support?   I still prefer the format of MSN Mail over the format in outlook.   Easier to use with more options available such as easier to store mail in folders on my computer.  So far his "repair" doesn't seem to have made any difference.

Yesterday after the tech in India accessed my computer and for an hour changed things, my computer worked for a while with no changes in email, but I noticed that the icons of a few of my critical personal folders were missing from my desktop.   After  searching my computer, they were not found nor listed in Windows Explorer.  I suspected that the attributes for them were changed to hidden but I could not find them in Windows Explorer to change them back.  Fortunately I had a restore point a week old so I chose to recover to that restore point and everything came back, without the changes made by the tech in India.  Now my computer works OK but with the same email problems as before.  C'est la vie.

Its been nearly a year...where is the update?

Its been nearly a year...where is the update?

Haven't read all of the posts, but it seems that MSN is missing the point.  One example of a tremendous difference between MSN Premium and Outlook is that when I use my subscription MSN Premium Butterfly email, the sorting system is much more intelligible, faster and friendly than Outlook (which I was forced to use at work), and when I decide to delete a particular email and all previous emails from that sender, I can tell Premium Butterfly email to sort by name/sender and it immediately gathers all emails to be quickly deleted in blocks or even pages at a time (I have a lot of emails); I can sort by sender and press a letter, and the system IMMEDIATELY goes to all senders beginning with that letter.  Outlook, however, is very slow and labor intensive, and you have to page down one page at a time while it slowly loads the now "archived" emails one page at a time.  It's a frustrating system, for which I will never pay.  Are we Butterfly users being ignored by MSN?  I hope they step up and recognize the loyalty that we have shown them, and do something about this before my expiration in March (I never switched from Windows 7 to 10 until then, and had already paid for the year, not knowing what I was in for).  Don't know if this is being monitored by MSN, but if it is, please DO NOT ABANDON US!  Please give us back MSN Premium email that we can use on Edge (pretty please?)  Thank you for your consideration....Everyone should point out the differences and frustrations they share with Outlook, maybe it will reach the right person...