MSN Premium still using MSN Explorer

Today I called MSN on 800-642-7676  and selected 'business' then "technical' then one of the high level  paid subscriptions and got through to a girl in Columbia.  I told her I needed help with MSN Premium and she transferred me to a tech in India.  He accessed my computer remotely and for an hour went through my computer, removed and reinstalled Java quicktime and all the MSN  programs and changed many entries in my registry files.  He was very fast and I could not keep up with him to see exactly what he did.   When I asked him about integrating MSN mail with 

Edge rather than Explorer he said that since MSN mail is used on Windows 7 through 10,  the versions are different enough to make it very difficult, too difficult to change each version.  Seems like a lame excuse to me.  He said that I probably will still have problems but that when I do there is a small "e" in the upper right tray and if some attachment or link does not open in MSN Mail, click on that "e" and it will take me to Edge straightaway and open it.  So it looks like Microsoft is letting  MSN Premium support go the way of support for Windows 7.   Is it worth paying for with no support?   I still prefer the format of MSN Mail over the format in outlook.   Easier to use with more options available such as easier to store mail in folders on my computer.  So far his "repair" doesn't seem to have made any difference.

I suspect you're taking a much more cynical view of a strictly business policy.  MSN serves far fewer people than other Microsoft products and their numbers have decreased over time.  When Windows 10 was introduced, and even before, Microsoft WAS terribly slow in migrating the 32-bit MSN to a 64-bit product.  That caused big problems with people with newer computers.  Currently, part of the installation of MSN to your computer includes the older Internet Explorer, which one needs to operate MSN.  Edge has replaced all other aspects of Internet Explorer.  Once Microsoft gets around to introducing a new MSN that's 100% compatible with Edge, your computer's Internet Explorer should not be needed.

I suspect it's a big task, but my quibble is that we're paying a full price for a yearly subscription and we're getting no rebate for this semi-useful outdated MSN and they're dragging their feet to fix the damn thing.

My feeling is that  MSN no longer wants to invest in the email side of the business, and I too have been a customer since since the mid 90's.  Since they are throwing their brand cuistomers to the curb, instead of telling us they no longer are interested or that they no longer want to compete, they are forcing their clients to go elsewhere and taking their losses as a tax write off. Its not rocket science to convert from Explorer to Edge.

I called and got through too....the system allowed me to put in my phone number and they called be back in 90 minutes.  The level 1 person put into the queue to the advanced team who took over my computer and ran some tests and changed some settings.  No, they have no timeline for the upgrade for MSN from Internet Explorer to Edge - which will fix all of the problems.  I also asked if he would bring it up to the higher-ups to give us a discount of some sort for the time we have had to suffer through MSN being so difficult and awful.

I tried the 800-642-7676 number and after many disconnects, finally got through to an "MSN subscription services" 

portal that put me on hold.  For 40 minutes I listened to mind numbing computer "music" of 3 or 4 bars of repetitive junk and finally hung up.  I have been with MSN since 1995 and have seen their support disintegrate until now there is none.  As with all the social media and main stream media, our country is slowly (perhaps rapidly) descending into third world status.