MSN Premium still using MSN Explorer

Its been nearly a year...where is the update?

Haven't read all of the posts, but it seems that MSN is missing the point.  One example of a tremendous difference between MSN Premium and Outlook is that when I use my subscription MSN Premium Butterfly email, the sorting system is much more intelligible, faster and friendly than Outlook (which I was forced to use at work), and when I decide to delete a particular email and all previous emails from that sender, I can tell Premium Butterfly email to sort by name/sender and it immediately gathers all emails to be quickly deleted in blocks or even pages at a time (I have a lot of emails); I can sort by sender and press a letter, and the system IMMEDIATELY goes to all senders beginning with that letter.  Outlook, however, is very slow and labor intensive, and you have to page down one page at a time while it slowly loads the now "archived" emails one page at a time.  It's a frustrating system, for which I will never pay.  Are we Butterfly users being ignored by MSN?  I hope they step up and recognize the loyalty that we have shown them, and do something about this before my expiration in March (I never switched from Windows 7 to 10 until then, and had already paid for the year, not knowing what I was in for).  Don't know if this is being monitored by MSN, but if it is, please DO NOT ABANDON US!  Please give us back MSN Premium email that we can use on Edge (pretty please?)  Thank you for your consideration....Everyone should point out the differences and frustrations they share with Outlook, maybe it will reach the right person...

I tried the 800-642-7676 number and after many disconnects, finally got through to an "MSN subscription services" 

portal that put me on hold.  For 40 minutes I listened to mind numbing computer "music" of 3 or 4 bars of repetitive junk and finally hung up.  I have been with MSN since 1995 and have seen their support disintegrate until now there is none.  As with all the social media and main stream media, our country is slowly (perhaps rapidly) descending into third world status.

I'm having the same problem and can not get a live person . I have Premium

I know where you're coming from Ray. I too have been asking this question for a year with no results .  I have paid for Premium for many years and if not for the wife I would have dropped it years ago .  Strange that they don't seem to want to provide the increased security of Edge (purportedly) to customers who are actually paying them for a service ... See my question posted today " MSN Explorer connected to MSN.Com in Edge" ...   Don't know if it's related to a change that they are attempting .....

We're in the same boat.  We share the same story and same complaint.  I posed the question directly again recently.  I got an automatic reply, and then it went into their dead-letter file, I assume.  Maybe Microsoft wants to cancel Premium.  If so, they should tell us.  My automatic renewal comes up in January.  What if Microsoft has not solved the problem by then?  Ho hum, I'll probably renew because I like the look and especially the top banner.  Does anyone know how to put the apps that are along the top in Premium, along the top in Edge?   If I could do that, I might bail.

Still hasn't been updated to Edge as of 6/19/20. Called Microsoft Tech Support and was told they are still working on it.

Really? What is the problem? Is it that difficult to upgrade MSN Premium to Edge?

By the time the transition takes place,  no one will be using IE, Premium will be a dinosaur, and I will wonder why I should pay 59.95 a year.  What is crazy is that its MSN itself who is pushing EDGE. Go figure