Hi Jack. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.
That's the Windows Upgrade Advisor which is frequently wrong. I would manually install the latest version by installing the Media Creation Tool from this link http://windows.microsoft.com/en-us/windows-10/m... choosing Download Tool Now, install the tool, open it and choose Upgrade this PC Now. This will save your files and apps while bringing you up to the latest version by the most stable method. It will also bring all of your Updates current and solve most problems since it reinstalls Windows.
Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.
If after install a driver is not working, I will help you try to find newer drivers using Hardware ID or other methods here: http://answers.microsoft.com/en-us/windows/wiki.... You can also try all previous drivers by going into Device Manager > Device > Update Driver > Browse > Let Me Pick to try all drivers in list working backward.
BTW uninstalling a driver only reinstalls it at restart. To disable a driver choose Disable. However this is ignored during most Version Upgrade reinstalls, although if you don't use the device you can disable it afterwards to avoid any error messages. But 90% of the time we can find a driver, especially for one as new as having a 2018 driver.
I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I solved your problem, I will keep working with you until it's resolved.
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