Forza Horizon 4 won't launch

Anonymous
2019-10-16T01:00:04+00:00

It ran great until I bought the Ultimate Add-Ons bundle, now it simply crashes after showing the splash screen for 30 seconds.

From the event viewer:

The program ForzaHorizon4.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 121c

 Start Time: 01d583bbce819799

 Termination Time: 4294967295

 Application Path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

 Report Id: b51b6c95-35dd-4832-9833-a776463cae39

 Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe

 Faulting package-relative application ID: SunriseReleaseFinal

 Hang type: Activation

Edit 12/13/2019: After installing the latest update last night, the game seemed to start fine. I will continue to update this post with status.

Edit 12/14/2019: The game no longer starts.

Edit 12/28/2019: See user realcoda's post on page 5 for a solution. Be sure to back up everything on your PC before attempting as it involves editing your registry.

Edit 2/19/2020: The game runs after today's patch.

Edit 2/21/2020: Today's patch has reintroduced the original issue.

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2019-12-20T17:21:04+00:00

    Have you had success with that? I tried as you recommended and the tech just directed me to Playground support to see if they had a solution.

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  2. Anonymous
    2019-12-23T18:48:29+00:00

    Of course this has happened to me aswell, so I tried every single possible solution I could find online but nothing has worked, obviously.

    BUT, I have contacted first Forza Support, waited 20 hours for a reply only for them to tell me it's something wrong with Microsoft Store. Then it took me an hour to find this discussion and find the link to actually chat with an Microsoft agent instead of having to phone call them, which is great. I talked to the Microsoft agent about the situation and he said he has checked everything on my side and his side and everything seems to work fine. After our chat ended he sent me an email which I was supposed to forward to Forza Support which I obviously did. They asked about PC specs and that **** which doesn't matter and finally said that they are investigating this issue and working on a fix finally. Now we wait I guess

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  3. Anonymous
    2019-12-23T20:51:18+00:00

    It's disappointing because I do enjoy the game when it runs. Hopefully the devs will get some visibility on the issue and the resources they need to fix it.

    I Have been having the same problem. I bought the standard game,my grandson built up 2million cr in a week,so stupid me decided to get the ultimate add ons….dam it!  Yes you guessed, it stopped working. I was online to a Microsoft expert for whole weekend trying various options,but it is still not starting. get the flash start picture for a minute then nothing. Uninstalled many times wasted hours thru the night downloading ,over and over.usually I find a solution, but im stumped. set it on different drives .now have requested refund on the add on. we will see what happens,but was told you cant un install add ons.?? Cost money these games and they don't make it easy to get refunds or help.

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  4. Anonymous
    2019-12-23T20:54:34+00:00

    I hope they are,but I will not hold my breath. Can you post any response that works.Thanks

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  5. Anonymous
    2019-12-23T21:43:53+00:00

    Hello,

    Thanks for taking the time out today to report this issue in! It's definitely troubling to hear that happen in the game and we want to make Forza the best racing game possible for fans and players like yourself.

    We are currently investigating this issue and I've added your information to our investigation. I am marking this ticket as "Solved" as we do not require more information from you for our investigation and are working on a fix. We don't need to bother you with a ton of questions or troubleshooting tips, as its being worked on by our devs already.

    We will send out an announcement to the Community when we have a resolution.

    Thank you for taking the time to write in on this!

    This is what I was sent the last. I sent them a message after this saying they should make this a priority to fix because it's stopping players from playing the game and they just put the ticket as solved without answering lol. But I don't believe they are gonna fix it anytime soon.

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