Forza Horizon 4 won't launch

Anonymous
2019-10-16T01:00:04+00:00

It ran great until I bought the Ultimate Add-Ons bundle, now it simply crashes after showing the splash screen for 30 seconds.

From the event viewer:

The program ForzaHorizon4.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 121c

 Start Time: 01d583bbce819799

 Termination Time: 4294967295

 Application Path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

 Report Id: b51b6c95-35dd-4832-9833-a776463cae39

 Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe

 Faulting package-relative application ID: SunriseReleaseFinal

 Hang type: Activation

Edit 12/13/2019: After installing the latest update last night, the game seemed to start fine. I will continue to update this post with status.

Edit 12/14/2019: The game no longer starts.

Edit 12/28/2019: See user realcoda's post on page 5 for a solution. Be sure to back up everything on your PC before attempting as it involves editing your registry.

Edit 2/19/2020: The game runs after today's patch.

Edit 2/21/2020: Today's patch has reintroduced the original issue.

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

338 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-01-31T23:20:00+00:00

    Yes it would be great to just click and start. Even if they produce a patch i may wait on feedback that it works.before plunging my pcs into a blank screen

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-02-01T13:59:49+00:00

    Discord channel Forza official

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-02-01T14:01:37+00:00

    chill bro, we literally have a fix for the issue you have COMING OUT SOON

    i literally cannot do anything else besides wait for the devs to tell me its ready to go live

    what more do you want from me? or my team that can help you?

    WHITELIONXYesterday at 5:44 PM

    I'm downloading it again but I really think it is a store issue :/

    WØLFYesterday at 5:45 PM

    you are not far off, its more like a credential check time out issue,

    that the game cant verify in checks, sometimes times out

    im literally waiting for the fix to go live

    WHITELIONXYesterday at 5:46 PM

    Ahh well at least you guys know ❤️

    WØLFYesterday at 5:46 PM

    yes!

    WHITELIONXYesterday at 5:46 PM

    Microsoft are idiots

    WØLFYesterday at 5:46 PM

    and believe me i want this issue resolved just as much as you do

    well im not Microsoft and the developers are not either

    WHITELIONXYesterday at 5:47 PM

    True :slight_smile:

    WØLFYesterday at 5:47 PM

    playground games are the Devs behind Horizon, Microsoft publishes the title

    and im here to bridge the gap between players and devs

    so that the game runs smooothly for us

    WHITELIONXYesterday at 5:47 PM

    I will be patient :slight_smile:

    Thank you for taking the time to explain

    My conversation :)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-02-01T14:31:45+00:00

    Haha! Nice one!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-02-01T14:44:30+00:00

    :) were you ever given a discord link?

    Was this answer helpful?

    0 comments