Forza Horizon 4 won't launch

Anonymous
2019-10-16T01:00:04+00:00

It ran great until I bought the Ultimate Add-Ons bundle, now it simply crashes after showing the splash screen for 30 seconds.

From the event viewer:

The program ForzaHorizon4.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 121c

 Start Time: 01d583bbce819799

 Termination Time: 4294967295

 Application Path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

 Report Id: b51b6c95-35dd-4832-9833-a776463cae39

 Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe

 Faulting package-relative application ID: SunriseReleaseFinal

 Hang type: Activation

Edit 12/13/2019: After installing the latest update last night, the game seemed to start fine. I will continue to update this post with status.

Edit 12/14/2019: The game no longer starts.

Edit 12/28/2019: See user realcoda's post on page 5 for a solution. Be sure to back up everything on your PC before attempting as it involves editing your registry.

Edit 2/19/2020: The game runs after today's patch.

Edit 2/21/2020: Today's patch has reintroduced the original issue.

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-01-15T20:40:02+00:00

    i know it is p---ing me off too. Thats all we get ...i dont know what we can do ,it is a shame because it is a fantastic game,i can still use it on my other pc,but not being very powerful it is like watching an old movie,and does my head in after a while. Bill Gates has a lot to answer for.All we can do is keep launching tickets and hope. Maybe i will start over and talk to microsoft again and see if they can do anything. i will post anything i hear. if anything.....

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  2. Anonymous
    2020-01-15T20:58:17+00:00

    Think I'll stick with the cracked version at least it works, lesson learned never buy a game again.

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  3. Anonymous
    2020-01-15T21:18:42+00:00

    my grandson has the game on his xbox on disc it runs fine then he upgraded with add ons and that works fine on xbox. ive just given an honest complaint to xbox explaining that they should at least say sorry to us and make a public statement to prove that it is being worked on. bet i wont hear back. i will stick to steam games,at least they help if things dont work.

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  4. Anonymous
    2020-01-16T00:27:16+00:00

    Yeah I'm good with Steam at least downloaded games on Steam work :)

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  5. Anonymous
    2020-01-16T07:23:49+00:00

    after I downloaded the update it started to work. took 3 or 4 times of trying to launch but it'll launch.... for the time being anyway

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