Forza Horizon 4 won't launch

Anonymous
2019-10-16T01:00:04+00:00

It ran great until I bought the Ultimate Add-Ons bundle, now it simply crashes after showing the splash screen for 30 seconds.

From the event viewer:

The program ForzaHorizon4.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 121c

 Start Time: 01d583bbce819799

 Termination Time: 4294967295

 Application Path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

 Report Id: b51b6c95-35dd-4832-9833-a776463cae39

 Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe

 Faulting package-relative application ID: SunriseReleaseFinal

 Hang type: Activation

Edit 12/13/2019: After installing the latest update last night, the game seemed to start fine. I will continue to update this post with status.

Edit 12/14/2019: The game no longer starts.

Edit 12/28/2019: See user realcoda's post on page 5 for a solution. Be sure to back up everything on your PC before attempting as it involves editing your registry.

Edit 2/19/2020: The game runs after today's patch.

Edit 2/21/2020: Today's patch has reintroduced the original issue.

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-01-14T22:15:35+00:00

    where was update?

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  2. Anonymous
    2020-01-14T22:23:15+00:00

    Microsoft store

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  3. Anonymous
    2020-01-14T22:30:28+00:00

    yes found it and yesssss! It does f...all! ha its a joke, what are they doing?

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  4. Anonymous
    2020-01-14T22:32:06+00:00

    Promoting new cars that's what whilst telling us to f"$k off smdfh. Well I need to sleep I just can't believe how they are f#@king ignoring and treating us. Why has nobody reported these clowns???

    Next steps

    If you’re still not getting anywhere, take the following steps:

    1. Ask the company if they’re a member of a trade association. Look on their website or ask them if you can’t see anything. Contact the trade association, explain the situation and see if they can advise you.
    2. If that still doesn’t work, ask the company if they’re a member of an alternative dispute resolution (ADR) scheme - it’s a way of solving disagreements without going to court. A third party will mediate to try and reach a solution.
    3. If they don’t respond, they’re not a member of an ADR scheme or won’t use ADR, keep a record of the fact that you asked them (and the date). You’ll need this if you end up in court.
    4. Choose a Trading Standards-approved ADR scheme yourself to try and solve the problem more informally. It’ll help you later if you end up going to court.

    5. Take your case to a small claims court. This is a last resort and can be expensive and time-consuming. You should only do this if the item was particularly expensive and you don’t mind the stress and time of going to court.

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  5. Anonymous
    2020-01-15T20:24:19+00:00

    And now I just keep getting the automated response *SIGH*

    We are currently investigating this issue and I've added your information to our investigation. I am marking this ticket as "Solved" as we do not require more information from you for our investigation and are working on a fix. We don't need to bother you with a ton of questions or troubleshooting tips, as its being worked on by our devs already.

    We will send out an announcement to the Community when we have a resolution.

    Thank you for taking the time to write in on this!

    Great but it's NOT solved smh

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