Forza Horizon 4 won't launch

Anonymous
2019-10-16T01:00:04+00:00

It ran great until I bought the Ultimate Add-Ons bundle, now it simply crashes after showing the splash screen for 30 seconds.

From the event viewer:

The program ForzaHorizon4.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 121c

 Start Time: 01d583bbce819799

 Termination Time: 4294967295

 Application Path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

 Report Id: b51b6c95-35dd-4832-9833-a776463cae39

 Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe

 Faulting package-relative application ID: SunriseReleaseFinal

 Hang type: Activation

Edit 12/13/2019: After installing the latest update last night, the game seemed to start fine. I will continue to update this post with status.

Edit 12/14/2019: The game no longer starts.

Edit 12/28/2019: See user realcoda's post on page 5 for a solution. Be sure to back up everything on your PC before attempting as it involves editing your registry.

Edit 2/19/2020: The game runs after today's patch.

Edit 2/21/2020: Today's patch has reintroduced the original issue.

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

338 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-01-11T13:05:44+00:00

    Hi got this yesterday from forza i tried it and ...yep...didnt work

    W0LFayame<br> (Forza Support) <br><br><br><br>Jan 10, 12:59 PM PST<br><br><br><br>Hello,<br><br><br><br>This problem is mostly occurring with users that have the Car Pass installed Locally on their PC, try removing these manually with the steps below. You may see results<br> when also removing Bond and Formula Drift Packs as well.<br><br><br> <br><br>You will need to manually remove the Car pass cars and add-ons including Bond and Formula drift, ONLY KEEP FORTUNE ISLAND AND LEGO ADD-ONS on your PC. You will still have all the vehicles from the car pass accessible in game. There are two ways to achieve this,<br><br><br><br>1.   <br>Reinstall the Title with NO additional add-ons, Except Fortune Island and Lego. (You will still have access to all your purchased cars)<br><br><br><br><br>2.   <br>Manually Delete Car Pass cars and additional add-ons, NOT FORTUNE ISLAND OR LEGO EXPANSION.<br><br><br><br><br>1.   <br>Using Add or Remove programs you can select Forza Horizon.<br><br><br><br><br>2.   <br>Advanced options<br><br><br><br><br>3.   <br>Delete all items (Cars, Preorder items, VIP, etc.) everything, EXCEPT LEGO AND FORTUNE ISLAND.<br><br><br><br> <br><br>Please let us know if you see this resolve your issue. <br><br> <br><br>Thank you,<br><br><br><br>W0LFayame

    this is just so frustrating dont know how many hours spent on this . did the cracked game work?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-01-11T13:47:40+00:00

    How surprising that a cracked pirated version is running better than the actual official release... /s. 

    Its seriously pathetic what Microsoft and Turn10 are doing here.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-01-11T17:22:44+00:00

    Yes the other version worked fine, after I got the other version working I followed the advice that was given to you daveb_899 needless to say it didn't work, anyhow I have both installed currently and am going to check the install files

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-01-11T18:22:13+00:00

    Hi got this yesterday from forza i tried it and ...yep...didnt work

    W0LFayame (Forza Support)<br><br><br><br>Jan 10, 12:59 PM PST <br><br><br><br>Hello,<br><br><br>This problem is mostly occurring with users that have the Car Pass installed Locally on their PC, try removing these manually with the steps below. You may see results when also removing Bond and Formula<br> Drift Packs as well.<br><br><br> <br><br>You will need to manually remove the Car pass cars and add-ons including Bond and Formula drift, ONLY KEEP FORTUNE ISLAND AND LEGO ADD-ONS on your PC. You will still have all the vehicles from the car pass accessible in game. There are two ways to achieve this,<br><br><br>1.    <br>Reinstall the Title with NO additional add-ons, Except Fortune Island and Lego. (You will still have access to all your purchased cars)<br><br><br><br>2.    <br>Manually Delete Car Pass cars and additional add-ons, NOT FORTUNE ISLAND OR LEGO EXPANSION.<br><br><br><br>1.    <br>Using Add or Remove programs you can select Forza Horizon.<br><br><br><br>2.    <br>Advanced options <br><br><br>3.    <br>Delete all items (Cars, Preorder items, VIP, etc.) everything, EXCEPT LEGO AND FORTUNE ISLAND.<br><br><br><br> <br><br>Please let us know if you see this resolve your issue. <br><br> <br><br>Thank you,<br><br><br>W0LFayame

    this is just so frustrating dont know how many hours spent on this . did the cracked game work?

    WolfAyame doesn't know what he is talking about, every time I see a answer from him from other people it's always off the mark, or has nothing to do with the issue.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-01-11T18:32:22+00:00

    Frankly, I don’t get the feeling that anyone on either side really understands what’s happening. I’m going to keep updating the issue with any occurrences I run into so that MS/Forza can get to the bottom of it.

    Was this answer helpful?

    0 comments