Forza Horizon 4 won't launch

Anonymous

It ran great until I bought the Ultimate Add-Ons bundle, now it simply crashes after showing the splash screen for 30 seconds.

From the event viewer:

The program ForzaHorizon4.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 121c

Start Time: 01d583bbce819799

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

Report Id: b51b6c95-35dd-4832-9833-a776463cae39

Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe

Faulting package-relative application ID: SunriseReleaseFinal

Hang type: Activation

Edit 12/13/2019: After installing the latest update last night, the game seemed to start fine. I will continue to update this post with status.

Edit 12/14/2019: The game no longer starts.

Edit 12/28/2019: See user realcoda's post on page 5 for a solution. Be sure to back up everything on your PC before attempting as it involves editing your registry.

Edit 2/19/2020: The game runs after today's patch.

Edit 2/21/2020: Today's patch has reintroduced the original issue.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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338 answers

Anonymous

2020-01-04T18:26:23+00:00

Apparently people have suffered the issue on FH3 as well and FM7 but it was an install error some bright spark named

EASYWAYZ on youtube addressed those issues for those games though
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Anonymous

2020-01-04T18:31:43+00:00

yes i have forza motorsport 6 apex, had it on pc for few years ,that worked at first then would not start but it works now.
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Anonymous

2020-01-04T18:40:09+00:00

You're in the exact same boat as me famzo, did the exact same thing as you, and got the exact same issue. I already tried a clean install of windows, and it didn't help sadly. :(
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Anonymous

2020-01-05T00:08:02+00:00

I have just finished re-downloading Forza 4 Ultimate Edition on a clean install of Windows and the game seems to be loading for me, at least for now.

(To be clear I did "Reset This PC" and selected to remove everything). On the fresh install I haven't installed Drivers yet. Just let Windows choose it's own, and I also made sure to delete the WindowsApp folder, and I could see it was still there.

I then installed the Xbox Beta app and chose to specifically install the Ultimate Edition. (this then automatically downloads and installs the base game and addons, (not sure if this did anything).

Not sure what the issue is here, possibly there's something wrong with the install of the game after upgrading to Ultimate. Unfortunately games through Xbox/MS Store lack basic features such as verifying files so I think you just have to end up downloading the entire game again. I'm going to monitor across the next week and hopefully the issue doesn't come up again.
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Anonymous

2020-01-05T03:19:23+00:00

I've been having this issue since November and have been working tickets off and on the whole time. (the latest is request 63943) The only thing that worked was reinstalling the operating system, unfortunately I didn't see this thread until after I installed the addons last night and it was broken again this morning.

After dealing with support, it looks like there's no known resolution yet, they just keep asking me what my processor is, my gpu and how much memory I have. I'm not sure why they can't just scroll up in the ticket and look at the last time they asked me but... whatever. Hopefully this gets fixed soon.
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