Forza Horizon 4 won't launch

Anonymous
2019-10-16T01:00:04+00:00

It ran great until I bought the Ultimate Add-Ons bundle, now it simply crashes after showing the splash screen for 30 seconds.

From the event viewer:

The program ForzaHorizon4.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 121c

 Start Time: 01d583bbce819799

 Termination Time: 4294967295

 Application Path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

 Report Id: b51b6c95-35dd-4832-9833-a776463cae39

 Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe

 Faulting package-relative application ID: SunriseReleaseFinal

 Hang type: Activation

Edit 12/13/2019: After installing the latest update last night, the game seemed to start fine. I will continue to update this post with status.

Edit 12/14/2019: The game no longer starts.

Edit 12/28/2019: See user realcoda's post on page 5 for a solution. Be sure to back up everything on your PC before attempting as it involves editing your registry.

Edit 2/19/2020: The game runs after today's patch.

Edit 2/21/2020: Today's patch has reintroduced the original issue.

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2019-12-28T15:18:48+00:00

    Hi, yes I agree it's not the agent fault,in fact 3 of them were very helpful, one stayed with my problem for hours after he should have finished work, I said you must be finished work by now and he said he wouldn't leave a customer if he couldn't fix it I said I would contact again and he should finish. The last one I used even gave me her link to continue later. They have set answers and procedures they have to do. I blame Microsoft game developers for not testing on all the formats. Somebody I know has just got the game freeze and no longer working on Xbox using a disc. Def a bigger problem that I thought.

    anyway thanks for keeping us up to date.

    Happy new year!

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  2. Anonymous
    2019-12-28T17:18:30+00:00

    Thank you for posting this. If this really fixed the root cause of the issue, it makes me think an official solution is a ways out since it could be a Windows update type of issue.

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  3. Anonymous
    2019-12-30T15:06:24+00:00

    Hello, I actually tried this, let me go through with what happened.

    I uninstalled FH4, used Everything Search and deleted every single possible Forza folder I could find.

    Then I deleted every single registry of Forza Horizon 4 and Forza Horizon 4 Demo I could, there were few that I wasn't able to delete.

    Then I tried reinstalling the game and it stopped at 12GB showing an error that I'm missing some registry keys and unable to install further.

    Then I had to repair my system, took an hour then reinstalled the game without a problem and now it works even tho I haven't refunded the add-ons.

    I will try to now download the add-ons and see if it will work, if it doesn't then I'm repeating this and refunding the add-ons.

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  4. Anonymous
    2019-12-30T15:17:12+00:00

    I'm glad I get to play the game finally but why the **** are they ignoring this problem still.

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    2 people found this answer helpful.
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  5. Anonymous
    2019-12-30T15:28:08+00:00

    Hi yes they just keep passing me to others all the time. microsoft say its not the windows its the game sent me to xbox....waste of time....sent me to forza ...they havent got a clue. another day wasted

    hope your game goes ok now.

    regards

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