It's disappointing because I do enjoy the game when it runs. Hopefully the devs will get some visibility on the issue and the resources they need to fix it.
I Have been having the same problem. I bought the standard game,my grandson built up 2million cr in a week,so stupid me decided to get the ultimate add ons….dam it! Yes you guessed, it stopped working. I was online to a Microsoft expert for whole weekend trying various options,but it is still not starting. get the flash start picture for a minute then nothing. Uninstalled many times wasted hours thru the night downloading ,over and over.usually I find a solution, but im stumped. set it on different drives .now have requested refund on the add on. we will see what happens,but was told you cant un install add ons.?? Cost money these games and they don't make it easy to get refunds or help.