Forza Horizon 4 won't launch

Anonymous
2019-10-16T01:00:04+00:00

It ran great until I bought the Ultimate Add-Ons bundle, now it simply crashes after showing the splash screen for 30 seconds.

From the event viewer:

The program ForzaHorizon4.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 121c

 Start Time: 01d583bbce819799

 Termination Time: 4294967295

 Application Path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

 Report Id: b51b6c95-35dd-4832-9833-a776463cae39

 Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe

 Faulting package-relative application ID: SunriseReleaseFinal

 Hang type: Activation

Edit 12/13/2019: After installing the latest update last night, the game seemed to start fine. I will continue to update this post with status.

Edit 12/14/2019: The game no longer starts.

Edit 12/28/2019: See user realcoda's post on page 5 for a solution. Be sure to back up everything on your PC before attempting as it involves editing your registry.

Edit 2/19/2020: The game runs after today's patch.

Edit 2/21/2020: Today's patch has reintroduced the original issue.

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-01-02T07:32:04+00:00

    Yes its annoying because i had the base game and grandson played it for two weeks gained 2million cr bought the car he loved then i went for the upgrade add ons....bang it vanished! paid good money for about 2 weeks of playing ...its a rip off! they better get this sorted,at least they could give a full refund but as i had the game for over 2 weeks they wont. asked for refund on the add ons and still waiting ,they say they are running 5 days late on that. if i could take the add ons off maybe it would run again. but dont think its possible,,i dont know

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  2. Anonymous
    2020-01-02T07:15:05+00:00

    I agree, we bought it in good faith that it would work and yet here we are, I'm on my second or third day. I even installed the demo just to see if it would run and it did which just made me even more confused, it's something to do with DOM whatever that is. I spent a while trying to get it to work but it seems it's a permission issue from what I could understand and PerAppRuntimeBroker

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  3. Anonymous
    2020-01-02T07:04:08+00:00

    hi i have started another ticket at forza,but they are on vacation until 6 jan so will have to wait,i already been to them before xmas where an agent took control of my pc and did a lot of checks then he or she said they have my email address and will contact me back if we lose connection. Ha did they? Nope! i feel going round in circles. there is either a problem with original game that wont accept add ons, or the add ons have not been programmed correctly. i havent had error messages though. they cant keep ignoring this...it costs us money and a lot of our wasted time. starting to get annoyed now been over 10 days for me.

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  4. Anonymous
    2020-01-02T05:36:51+00:00

    Really hope somebody figures this out, I bought the game and am also having an issue. Installed and haven't even managed to play it yet :( I'm not even getting any errors in event viewer though? Okay I found the event log lol

    Unable to start a DCOM Server: Microsoft.SunriseBaseGame_1.380.112.2_x64__8wekyb3d8bbwe!SunriseReleaseFinal as Unavailable/Unavailable. The error:

    "2147942405"

    Happened while starting this command:

    "C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.380.112.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe" -ServerName:SunriseReleaseFinal.AppXtkd2atfxzeqx8366ah1yws2z78mgh5d8.mca

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  5. Anonymous
    2020-01-01T13:21:29+00:00

    Hi yes totally agree. Microsoft have tested my pc and even installed latest version of windows 10,and they said it is not the pc. Xbox live have checked and there is no problem with them so it has to be the game. We just keep going round in circles with this. But i will not be beaten.

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