Forza Horizon 4 won't launch

Anonymous
2019-10-16T01:00:04+00:00

It ran great until I bought the Ultimate Add-Ons bundle, now it simply crashes after showing the splash screen for 30 seconds.

From the event viewer:

The program ForzaHorizon4.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 121c

 Start Time: 01d583bbce819799

 Termination Time: 4294967295

 Application Path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

 Report Id: b51b6c95-35dd-4832-9833-a776463cae39

 Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe

 Faulting package-relative application ID: SunriseReleaseFinal

 Hang type: Activation

Edit 12/13/2019: After installing the latest update last night, the game seemed to start fine. I will continue to update this post with status.

Edit 12/14/2019: The game no longer starts.

Edit 12/28/2019: See user realcoda's post on page 5 for a solution. Be sure to back up everything on your PC before attempting as it involves editing your registry.

Edit 2/19/2020: The game runs after today's patch.

Edit 2/21/2020: Today's patch has reintroduced the original issue.

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

338 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-01-09T21:12:22+00:00

    just opened yet another ticket. i will keep doing it until they fix

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-01-09T21:00:46+00:00

    yes we have all got that . me several times. so here we go again...more tickets to open

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-01-09T20:59:02+00:00

    yes we must al l keep opening new tickets....they give standard response though. i will do another and when i get a moment do another

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-01-09T20:23:36+00:00

    Well I've used their support and after talking with them eventually got an automated response 

    • "Thanks for taking the time out to report this issue in! It's definitely troubling to hear that happen in the game and we want to make Forza the best racing game possible for fans and players like yourself.

    We are currently investigating this issue and I've added your information to our investigation. I am marking this ticket as "Solved" as we do not require more information from you for our investigation and are working on a fix. We don't need to bother you with a ton of questions or troubleshooting tips, as its being worked on by our devs already.

    We will send out an announcement to the Community when we have a resolution.

    Thank you for taking the time to write in on this!"

    • They are basically saying it is solved when it clearly isn't. I am not happy at all

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-01-09T20:19:58+00:00

    Perhaps we should report this to an ombudsman

    Was this answer helpful?

    0 comments