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AirPods paired but won' connect, I tried:
-Deleting the drivers and updating them.
-Putting Bluetooth Support Service to Automatic and restarting
-Troubleshooted everything
-Tried every 'connect' button on every window I know such as:
-Sound control panel, Devices and Printers, Bluetooth settings, Action Center (Connect button)
And still doesn't connect
-Scanned for hardware changes
It shows up on my Playback settings as disconnected (AirPods Stereo and AirPods Hands Free AG). Everytime I hit the connect button nothing happens.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Found solution on another forum:
Regedit > HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class{e0cbf06c-cd8b-4647-bb8a-263b43f0f974}\0000 > New "String Value" > Name it PnPCapabilities and set value 24.
Restart your computer. Viola!
I think it sets the Bluetooth device to never go into sleep mode, so may affect your battery life.
I found that it woks if after pairing your AirPods, you open the Sound Control Panel and set the Default Device to Headphones - AirPods Pro Stereo. The AirBuds will then automatically connect when they are out of the charging case.
Hi,
Thank you for writing to Microsoft Community Forums.
I appreciate the efforts taken by you in resolving this issue. I understand that you are able to pair the AirPods but unable to connect them to the computer.
One of the things that you can try is to remove the hidden drivers for Bluetooth and then pair the AirPods once again.
Once you restart the PC, try pairing the Bluetooth device and see if you are able to get connect them. You can refer the article Connect a Bluetooth device in Windows
Let us know the results.
Regards,
Nikhar Khare
Microsoft Community - Moderator
I was having so much trouble and no other suggested solutions worked! this worked perfectly! just click the windows button and search "Regedit" to start the process and it is no problem! I am so happy. thank you.
I’ve added this string to my Surface, then restarted, and my Airpods connected the first time just fine. But beginning with the second time, it no longer worked. Has anyone else experienced this result?
Found solution on another forum:
Regedit > HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class{e0cbf06c-cd8b-4647-bb8a-263b43f0f974}\0000 > New "String Value" > Name it PnPCapabilities and set value 24.
Restart your computer. Viola!
Thank you sooo much. Can't believe this worked. Need to get this out there are took me a long time to find this and even on this thread it is not marked as the solution. Very easy to do. Only thing that took me a minute to figure out is when you get to > New string value but it's just like adding any thing "new". Right click in a blank are of the screen on the right and the new option will show. Rename it as indicated above and then when you click on the name it will open another window where you can input the value as above.
