AirPods paired but won't connect.

Anonymous
2019-11-22T22:21:18+00:00

AirPods paired but won' connect, I tried:

-Deleting the drivers and updating them.

-Putting Bluetooth Support Service to Automatic and restarting

-Troubleshooted everything

-Tried every 'connect' button on every window I know such as:

      -Sound control panel, Devices and Printers, Bluetooth settings, Action Center (Connect button) 

       And still doesn't connect

-Scanned for hardware changes

It shows up on my Playback settings as disconnected (AirPods Stereo and AirPods Hands Free AG). Everytime I hit the connect button nothing happens.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-03-23T15:09:52+00:00

Found solution on another forum: 

Regedit > HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class{e0cbf06c-cd8b-4647-bb8a-263b43f0f974}\0000  > New "String Value" > Name it PnPCapabilities and set value 24. 

Restart your computer. Viola! 

I think it sets the Bluetooth device to never go into sleep mode, so may affect your battery life.

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Anonymous
2020-01-12T05:30:27+00:00

I found that it woks if after pairing your AirPods, you open the Sound Control Panel and set the Default Device to Headphones - AirPods Pro Stereo. The AirBuds will then automatically connect when they are out of the charging case.

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Anonymous
2019-11-27T07:30:20+00:00

Hi,

Thank you for writing to Microsoft Community Forums.

I appreciate the efforts taken by you in resolving this issue. I understand that you are able to pair the AirPods but unable to connect them to the computer.

One of the things that you can try is to remove the hidden drivers for Bluetooth and then pair the AirPods once again.

  1. Press Windows key + R. This will open Run. Alternatively, you can go to Start and search for Run.
  2. In Run dialog box, type devmgmt.msc and hit Enter.
  3. Click on View and click on Show hidden devices.
  4. Go to Bluetooth and expand it.
  5. Now uninstall all the greyed out devices.
  6. Restart the PC.

Once you restart the PC, try pairing the Bluetooth device and see if you are able to get connect them. You can refer the article Connect a Bluetooth device in Windows

Let us know the results.

Regards,

Nikhar Khare

Microsoft Community - Moderator

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  1. Anonymous
    2020-03-26T18:57:29+00:00

    I did this all but none were greyed out all were blue when i expanded the Bluetooth...

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  2. Anonymous
    2020-04-18T09:08:47+00:00

    This way is working for me. Surface Book 2 (laptop - Win10 1909)

    Device Manager > View (show hidden) > Bluetooth > Deleted 2 instances of "Airpods Pro" (there is only 2 for me)

    Issue#1 Not Show upThe AirPods Pro -> when I open the battery box(the cover), settings -> Devices -> + Add Bluetooth or other device -> No AirPods Pro shows up

    press the button on the back of the battery box -> AirPods Pro shows up -> Click it -> Done -> there is also a message "The device is ready"

    Issue#2 Status keeping changing between "Paired" and "Connected"But -> Under "Audio" -> the status of the AirPods Pro -> keeping showing 2 status between "Paired" & "Connected" back & forth.

    Device Manager > View (show hidden) > Bluetooth > Deleted 2 instances of "Airpods Pro" (there is only 2 for me)

    -> reboot

    Under "Audio" -> The status -> Connected voice, music

    Enjoyed~~

    Thanks to zwade

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