Windows 10 Update error

HI Ralph. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

I'll give you everything possible for fixing failed Windows Updates, so that at least something will work before you work through them all. Even if you've tried a step, please do it over in sequence:

Some Updates will sort themselves out in a few days so I'd wait to see. If not or they are bothering you then here are steps you can take:

1. Run the Windows Update Troubleshooter from Windows Settings > Update & Security > Troubleshoot.
2. There is a new guided walk-through from Microsoft for repairing Windows Update that leads up to resetting components if necessary: https://support.microsoft.com/en-us/help/10164/.... Try running that first.
3. If that fails try manually resetting Windows Update Service:

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Close Command Prompt and see if Windows Updates works then

4. You can also install the Updates manually that fail to install, which are logged at Settings > Update & Security > Windows Update > Installed Update History, and then search for those to download and install from this Catalog: http://test.catalog.update.microsoft.com/v7/sit...
5. If they continue to fail and interfere, then you can block them using one of these methods: https://www.howtogeek.com/224471/how-to-prevent...
6. If problems with Updates have become chronic and especially if you have other performance problems, go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

7. If nothing else works then do a Repair Install, by installing Media Creation Tool, open installed Tool and choose to Upgrade the PC Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version 1909. http://windows.microsoft.com/en-us/windows-10/m...

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Good news! There are major changes in Version 1903 giving back control over Updates to the consumer. Microsoft has heard us at the highest level who announced this here:

https://blogs.windows.com/windowsexperience/201...

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I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

I HAVE NO SOUND

Hello Greg, thank you for your response and detailed information.  Unfortunately I am not very technical and fear screwing things up.  I tried the troubleshooter and the reply was it had nothing it could do.  I noticed one thing that was puzzling.  The display when it tries to run the update is a download for what appears to be a USB install.  I have no idea where that came from or if I am interpreting it correctly.  I have created a .jpg file of the screen image.  Hope this helps.............Ralph

Did you try restarting the PC to see if it installs the Update. This will be queued on the Power button in Start Menu as "Update and Restart" or "Update and Shutdown."

If not then please continue with the steps I gave which work for everyone with stuck Updates like you appear to have. I would give any steps that could mess up your PC, and am here to help you. No one has more experience with guiding you with steps like this than I do, and I will not let you fail.