Computer keeps locking automatically

Anonymous
2019-11-17T16:41:28+00:00

My computer keeps locking up. Ill try to run something and a blue screen will pop saying "locking..." And it will completely shut down. How do i fix this?

***Modified title from: my computer (dell, windows 10) keeps locking up, how do I fix it?***

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-12-05T19:26:00+00:00

Solved!!!!!

I have confirmed my critical battery level action suspicion I described before.  To test it I set my critical battery level higher and unplugged my PC to run it down to that level.  As soon as it reached that point, the blue "Locking" screen popped up and it went into hibernation just like it's set to do.  There was also another very quick notification screen/message but I'm not certain what it said.  I think it might have said something about critical battery level but, again, I'm not certain.  I am 100% certain that I saw the mysterious "Locking" message on a blue screen exactly as I'd been seeing it before all those times. 

So anyone else who is having this same problem, you most likely have a really old battery that drains super fast when you're working your PC hard and using a lot of energy.  Or your battery may be malfunctioning but leading to the same issue.  It's draining so quickly there's no time for the other power level notifications and it's going straight to the critical battery level action. 

There is another thread somewhere else where the Windows "expert" states that he is not aware of any screen or message that says "Locking" in Windows 10, which we now know is incorrect, and that is probably causing a lot of confusion for those of us that are experiencing this rare issue.  I even noticed that the font for this "Locking" message was the same Windows font we're so familiar with.  And since I read somewhere else someone was having this same issue on a Dell laptop, we can be certain that it is indeed a function of Windows 10. 

Now that I've confirmed it myself, I can stop worrying about malware or a virus causing it.  That would be a very weird thing to be causing anyway since there's no other issues related and I can always restart, or bring out of hibernation, my laptop no problem.

Well, I hope anyone else that's having this same, strange issue reads this and finally finds some clarity.  If you do happen to read this all and changing the battery does solve the problem, please post a response here if you don't mind.  Even though I'm 100% now that I've found the answer, I'd still like to get outside confirmation and also know if my efforts have helped anyone else.  This is such a rare, weird issue that even the Windows experts have been stumped.  It would be great for my ego to know I did, indeed, solve this mystery.

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  1. Anonymous
    2019-12-10T23:27:41+00:00

    Not that anyone else is listening, so it seems, but I have also confirmed that my PC will do the same thing in a thermal shutdown.  Exactly the same.  Only difference is when it restarts I get a message telling me it was a thermal shutdown.  I had not yet encountered this before so I can only assume that all of the other instances my "locking" shutdown was due to the poor condition of my battery.  Since replacing my battery this month, my PC has yet to do it again except for a few thermal shutdowns until I reduced the maximum processor speed to 80%.  Hopefully that will be enough.

    Well I hope all this is helpful to someone out there somewhere.

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  2. Anonymous
    2019-12-11T04:16:31+00:00

    My HP Pavilion stops on blue screen with :( sign. It refers to a Reference by pointer issue. I'm trying to resolve but haven't been able. How can I restore to a previous date?

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  3. Anonymous
    2020-01-23T11:28:45+00:00

    I'm having the same issue I followed some directions on another website to diagnosis the problem the end results I could not understand to much computer language following what you guys are saying I believe it could be my battery after all my PC is 10 years old. I will be replacing it as soon as I can Thanks guys

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  4. Anonymous
    2020-02-11T22:14:57+00:00

    I am having the same problem with my Dell

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