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I have been getting this message since the 3rd. I have tried the sync troubleshooting steps but they have not worked.
https://support.microsoft.com/en-us/help/4459358/windows-10-your-phone-app-help#troubleshooting
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I was finally able to fix this by going into the Shared experience settings in Windows 10
Click the start button and type Shared experiences and then open the setting. Toggle the On switch and see if that works. Even if the on switch is already on, toggle it off and then back on again and see if that fixes it. One thing to note is that you should probably only have My devices only in the dropdown menu.
Microsoft Your Phone app shows the " can't connect" message after trying everything you guys have suggested, for me its useless, deleting it & using original Sony Xperior companion
wow this fixed my issue, not sure why this isn't mentioned in any of the troubleshooting pages linked in the your phone app. thanks!
My solution has been use samsung dex
The website mentioned had good ideas: https://www.guidingtech.com/fix-windows-10-your-phone-app-not-working-issue/
The app on my PC started working as soon as I enabled YourPhone to run in the background. Open Settings, search for "Background apps", scroll down (or search) to YourPhone and make sure it's set to "On".
