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I have been getting this message since the 3rd. I have tried the sync troubleshooting steps but they have not worked.
https://support.microsoft.com/en-us/help/4459358/windows-10-your-phone-app-help#troubleshooting
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I was finally able to fix this by going into the Shared experience settings in Windows 10
Click the start button and type Shared experiences and then open the setting. Toggle the On switch and see if that works. Even if the on switch is already on, toggle it off and then back on again and see if that fixes it. One thing to note is that you should probably only have My devices only in the dropdown menu.
OK thanks. This semi worked for me.
Indeed yes, the phone app completed the connection with the pc reporting ready.
However, the real functional problem of Getting the Link still fails when I attempt to continue browsing from the phone to the PC.
I disabled the VPN as well, and now it works fine. Thank you.
My problem was everything said it was connected and communicating but would throw up "we can't connect..." message on my PC. Doing the steps outlined in the link below, the step for turning on the allowing to run in background features fixed it for me. Good link for checking everything you need to have in place:
Tried all of the other trouble shooting steps and this one worked for me...thanks!
