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I have been getting this message since the 3rd. I have tried the sync troubleshooting steps but they have not worked.
https://support.microsoft.com/en-us/help/4459358/windows-10-your-phone-app-help#troubleshooting
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I was finally able to fix this by going into the Shared experience settings in Windows 10
Click the start button and type Shared experiences and then open the setting. Toggle the On switch and see if that works. Even if the on switch is already on, toggle it off and then back on again and see if that fixes it. One thing to note is that you should probably only have My devices only in the dropdown menu.
not working
This was giving me fits, I tried literally every solution listed below. TURNS OUT . . . my computer was lying about it being connected via bluetooth to my phone. I removed it from the bluetooth and then reconnected and lo and behold, it works.
I followed this step, but instead of clicking on "Terminate" I clicked on "Reset". I then went to the "Your Phone" app on my Surface Pro and followed the prompts. It is now working good!
I unlinked my phone and then relinked it to finally get it to work.
