Your phone companion app error : "We can't connect to your phone"

Anonymous
2019-12-06T15:37:26+00:00

I have been getting this message since the 3rd.  I have tried the sync troubleshooting steps but they have not worked.

https://support.microsoft.com/en-us/help/4459358/windows-10-your-phone-app-help#troubleshooting

Windows for home | Windows 10 | Connect Phone and PC

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Anonymous
2020-02-10T16:23:27+00:00

I was finally able to fix this by going into the Shared experience settings in Windows 10

Click the start button and type Shared experiences and then open the setting. Toggle the On switch and see if that works. Even if the on switch is already on, toggle it off and then back on again and see if that fixes it. One thing to note is that you should probably only have My devices only in the dropdown menu.

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  1. Anonymous
    2021-02-21T21:02:21+00:00

    It worked for me too

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  2. Anonymous
    2021-02-07T16:47:40+00:00

    To get out that "step" you need to go back a couple of screens on your phone and select the QR way of connecting (if you want), otherwise, just click on Done (if the correct email is shown as a method). Either way, it just hangs there (at 60%) for a few minutes and goes back to the original screen without any connection. Yes, deeply frustrating.

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  3. Anonymous
    2021-02-05T12:26:13+00:00

    What worked for me was turning off Killer Doubleshot Pro in the Killer Control Center

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  4. Anonymous
    2021-02-05T08:17:50+00:00

    Similar for me. The Your Phone Companion takes at least a minute to load.

    Your Phone is stuck at 60%. Bizarrely, it is waiting for Your Phone Companion to scan a QR code which it displays. At the same time Your Phone Companion is telling me to select Send Notification from the Your Phone app on the PC. Of course i can't access the menu on the PC as it is awaiting a scan of the QR code.

    Deeply frustrating, as this app used to be quite useful.

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