Your phone companion app error : "We can't connect to your phone"

Anonymous
2019-12-06T15:37:26+00:00

I have been getting this message since the 3rd.  I have tried the sync troubleshooting steps but they have not worked.

https://support.microsoft.com/en-us/help/4459358/windows-10-your-phone-app-help#troubleshooting

Windows for home | Windows 10 | Connect Phone and PC

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Anonymous
2020-02-10T16:23:27+00:00

I was finally able to fix this by going into the Shared experience settings in Windows 10

Click the start button and type Shared experiences and then open the setting. Toggle the On switch and see if that works. Even if the on switch is already on, toggle it off and then back on again and see if that fixes it. One thing to note is that you should probably only have My devices only in the dropdown menu.

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  1. Anonymous
    2021-11-19T18:34:21+00:00

    I removed the device from both my PC and my phone and went through the setup process from scratch. This worked for me.

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  2. Anonymous
    2021-09-03T01:08:23+00:00

    thanks I've long sorted it out. appreciate your input

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  3. Anonymous
    2021-09-03T00:48:16+00:00

    This fixed mine:

    On your phone search "Link to Windows"

    Click on it then click Details

    Then click on the "Microsoft Account" tab and make sure it says the one your computer is using

    Mine just said fix account and I clicked it and it worked

    Hope this helps someone

    Sam

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  4. Anonymous
    2021-09-01T20:26:57+00:00

    In my case, the initial setup between the PC and the smartphone worked fine. But I tried using Samsung Dex which eventually worked fine too. When I tried to go back to m phone companion, this no longer worked. DeX and the MS app seem not that compatible ...

    I tried most of the hints given in that thread but this failed.

    The solution was in restoring to its factory state the phone companion on the smartphone.

    Android :> parameters :> application :> your phone assistant or companion :> stop App then look up right corner :> get rid of App updates

    Then recreate the connection to the PC

    Hope this helps ...

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