Wi-fi 6 AX201 adapted is experiencing driver or hardware related problems

Anonymous
2020-01-31T04:50:22+00:00

I recently got my surface laptop 3 and today the wifi wasn't working. No networks were showing up so i ran the troubleshooter for the internet connection. This message showed up and i don't know how to fix it. "The Intel(R) Wi-Fi 6 AX201 160MHz adapter is experiencing driver - or hardware- related problems. Not fixed"

Please help me solve this problem because I need to use my laptop for school.

Windows for home | Windows 10 | Internet and connectivity

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Anonymous
2020-01-31T05:33:11+00:00

Hi Jessica,

You wouldn't necessarily need to hotspot it, but you would need an internet connection to download. You could download the file on another computer, and transfer it to the Surface by USB drive, for example.

The file that is being downloaded is a .msi installer file, so when you open it, it should bring up a setup wizard that walks you through the installation steps, and that would handle the installation of the drivers. Once that installer is complete, it will likely ask you to restart, and then the latest drivers would be installed.

Let me know if that makes sense or if you have any other questions!

-Ashton

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Anonymous
2020-01-31T04:53:19+00:00

Hi Jessica,

I am an independent advisor and a Microsoft user like you, and I would be happy to help you out with this.

Do you have the Intel or AMD version of the Surface Laptop 3?

To see which processor is in your device, check Settings > System > About.

Then, choose the link below that matches your processor.

On the download page that opens, select Download, and then choose the appropriate .msi file.

Select Next.

Next to the Save button, select the arrow, select Save As, and then choose your desktop as the save location.

You may wish to download and install the most recent drivers and firmware. The latest publication was today, January 30, 2020.

Intel: https://www.microsoft.com/en-us/download/detail...

AMD: https://www.microsoft.com/en-us/download/detail...

Source: https://support.microsoft.com/en-us/help/402348...

I hope this has helped you. If this is not what you are looking for, please reply and let us know and we would be happy to look into providing some different suggestions!

Regards,

-Ashton

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  1. Anonymous
    2021-02-17T12:56:14+00:00

    Thanks for the replies. I was able to download to a flash drive and update

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  2. Anonymous
    2021-02-20T16:30:19+00:00

    Hello!!!!! I have this same issue on my Samsung flex 13.3. How do I fix this and I am not tech sarvy so please speak in plain English. Thank you

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  3. Anonymous
    2021-02-20T16:36:24+00:00

    Hi Jessica,

    I am an independent advisor and a Microsoft user like you, and I would be happy to help you out with this.

    Do you have the Intel or AMD version of the Surface Laptop 3?

    To see which processor is in your device, check Settings > System > About.

    Then, choose the link below that matches your processor.

    On the download page that opens, select Download, and then choose the appropriate .msi file.

    Select Next.

    Next to the Save button, select the arrow, select Save As, and then choose your desktop as the save location.

    You may wish to download and install the most recent drivers and firmware. The latest publication was today, January 30, 2020.

    Intel: https://www.microsoft.com/en-us/download/detail...

    AMD: https://www.microsoft.com/en-us/download/detail...

    Source: https://support.microsoft.com/en-us/help/402348...

    I hope this has helped you. If this is not what you are looking for, please reply and let us know and we would be happy to look into providing some different suggestions!

    Regards,
    -Ashton

    I have the same issue and I need your help if you can!

    Was this answer helpful?

    1 person found this answer helpful.
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