Wi-fi 6 AX201 adapted is experiencing driver or hardware related problems

Anonymous
2020-01-31T04:50:22+00:00

I recently got my surface laptop 3 and today the wifi wasn't working. No networks were showing up so i ran the troubleshooter for the internet connection. This message showed up and i don't know how to fix it. "The Intel(R) Wi-Fi 6 AX201 160MHz adapter is experiencing driver - or hardware- related problems. Not fixed"

Please help me solve this problem because I need to use my laptop for school.

Windows for home | Windows 10 | Internet and connectivity

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Anonymous
2020-01-31T05:33:11+00:00

Hi Jessica,

You wouldn't necessarily need to hotspot it, but you would need an internet connection to download. You could download the file on another computer, and transfer it to the Surface by USB drive, for example.

The file that is being downloaded is a .msi installer file, so when you open it, it should bring up a setup wizard that walks you through the installation steps, and that would handle the installation of the drivers. Once that installer is complete, it will likely ask you to restart, and then the latest drivers would be installed.

Let me know if that makes sense or if you have any other questions!

-Ashton

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Anonymous
2020-01-31T04:53:19+00:00

Hi Jessica,

I am an independent advisor and a Microsoft user like you, and I would be happy to help you out with this.

Do you have the Intel or AMD version of the Surface Laptop 3?

To see which processor is in your device, check Settings > System > About.

Then, choose the link below that matches your processor.

On the download page that opens, select Download, and then choose the appropriate .msi file.

Select Next.

Next to the Save button, select the arrow, select Save As, and then choose your desktop as the save location.

You may wish to download and install the most recent drivers and firmware. The latest publication was today, January 30, 2020.

Intel: https://www.microsoft.com/en-us/download/detail...

AMD: https://www.microsoft.com/en-us/download/detail...

Source: https://support.microsoft.com/en-us/help/402348...

I hope this has helped you. If this is not what you are looking for, please reply and let us know and we would be happy to look into providing some different suggestions!

Regards,

-Ashton

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  1. Anonymous
    2020-07-09T04:51:32+00:00

    Hi，I have the same problem with my AX200 after updating to the newest driver by Intel but still experienced wifi dropout. I am on a win 10 1024 version and all are Updated automatically. Any other solutions? Thanks.

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  2. Anonymous
    2020-06-29T11:17:43+00:00

    I am still having the wifi dropouts despite updating the drivers (as advised by earlier posts) and having to hardwire my laptop. Can you please post the link for my surface laptop 3 for the Intel drivers you mentioned. Thanks.

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  3. Anonymous
    2020-06-16T06:22:49+00:00

    Hi, what is the version of the driver and what is the CPU. Is this a new addon wifi board or did it come with the pc/laptop.

    The board is intended for Windows 10 64 bit and intel 10th gen cpu.

    The drivers were updated about 3-4  weeks ago by Intel.

    I am on that spec in Windows 10 64 bit ver 2004 with no issues.

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