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Hi, hope someone can help.
Overnight, my printer has stopped doing automatic duplex printing on PDF documents. It is an HP Envy 4520.
I have not made any changes to hardware or software/or done any upgrades etc. I use Windows 10. I have tried to update the device driver but it is up to date.
I have tried using the HP smart app as seen on another thread but it still requires me to manually move the paper to print the second side.
Under printer properties it says double sided but if I look under device settings it now says 'not installed' next to 'automatic duplexing unit.
I have not had this problem previously, and it was doing automatic double sided printing 2 days ago!
Any suggestions?
Thank you!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you - I tried this but unfortunately the issue has not been fixed!
The HP utility changed the Port setting from WSD port to Standard TCP/IP port. Maybe you can do that manually and see if that fixes it.
Thank you for the suggestion - I have tried doing this but it just chucks the printer off!
It is very frustrating!
Thanks. Manually changing the Port setting worked.
Thank you - I tried this but unfortunately the issue has not been fixed!
The HP utility changed the Port setting from WSD port to Standard TCP/IP port. Maybe you can do that manually and see if that fixes it.
Thank you, changing to TCP/IP has worked for me too (HP Envy 4520).
After changing the settings, I had to click on "Automatic Configuration" - see image copied from soleruler's post - switch this from Off to Update now (hope this is the correct wording for the English version of Windows). Windows then recognized the Automatic Duplexing Unit and now works fine.
Thanks for the help!
Hi, hope someone can help.
Overnight, my printer has stopped doing automatic duplex printing on PDF documents. It is an HP Envy 4520.
I have not made any changes to hardware or software/or done any upgrades etc. I use Windows 10. I have tried to update the device driver but it is up to date.
I have tried using the HP smart app as seen on another thread but it still requires me to manually move the paper to print the second side.
Under printer properties it says double sided but if I look under device settings it now says 'not installed' next to 'automatic duplexing unit.
I have not had this problem previously, and it was doing automatic double sided printing 2 days ago!
Any suggestions?
Thank you!
Hi, hope someone can help.
Overnight, my printer has stopped doing automatic duplex printing on PDF documents. It is an HP Envy 4520.
I have not made any changes to hardware or software/or done any upgrades etc. I use Windows 10. I have tried to update the device driver but it is up to date.
I have tried using the HP smart app as seen on another thread but it still requires me to manually move the paper to print the second side.
Under printer properties it says double sided but if I look under device settings it now says 'not installed' next to 'automatic duplexing unit.
I have not had this problem previously, and it was doing automatic double sided printing 2 days ago!
Any suggestions?
Thank you!
I found that the problem was the PORT setting for the printer. I changed it from WSD to standard IP and everything worked. Try it.
