Automatic duplex printing no longer available on my HP Envy

Anonymous
2020-01-25T11:37:07+00:00

Hi, hope someone can help.

Overnight, my printer has stopped doing automatic duplex printing on PDF documents. It is an HP Envy 4520.

I have not made any changes to hardware or software/or done any upgrades etc. I use Windows 10. I have tried to update the device driver but it is up to date.

I have tried using the HP smart app as seen on another thread but it still requires me to manually move the paper to print the second side. 

Under printer properties it says double sided but if I look under device settings it now says 'not installed' next to 'automatic duplexing unit. 

I have not had this problem previously, and it was doing automatic double sided printing 2 days ago!

Any suggestions?

Thank you!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-06-09T13:38:38+00:00

    Ahh its Windows 10 for me so maybe that is the issue?

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  2. Anonymous
    2020-06-09T13:53:18+00:00

    Here's the report from sysinfo:

    OS Name Microsoft Windows 10 Pro

    Version 10.0.18363 Build 18363

    Other OS Description Not Available

    OS Manufacturer Microsoft Corporation

    System Name CAPERCAILLE

    System Manufacturer Dell Inc.

    System Model XPS 13 9300

    System Type x64-based PC

    System SKU 096D

    Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)

    BIOS Version/Date Dell Inc. 1.0.11, 2020-05-08

    SMBIOS Version 3.1

    Embedded Controller Version 255.255

    BIOS Mode UEFI

    BaseBoard Manufacturer Dell Inc.

    BaseBoard Product 0WX9VX

    BaseBoard Version A00

    Platform Role Mobile

    Secure Boot State On

    PCR7 Configuration Elevation Required to View

    Windows Directory C:\Windows

    System Directory C:\Windows\system32

    Boot Device \Device\HarddiskVolume1

    Locale United States

    Hardware Abstraction Layer Version = "10.0.18362.752"

    User Name CAPERCAILLE\neosc

    Time Zone Pacific Daylight Time

    Installed Physical Memory (RAM) 32.0 GB

    Total Physical Memory 31.6 GB

    Available Physical Memory 17.3 GB

    Total Virtual Memory 36.3 GB

    Available Virtual Memory 20.6 GB

    Page File Space 4.75 GB

    Page File C:\pagefile.sys

    Kernel DMA Protection On

    Virtualization-based security Not enabled

    Device Encryption Support Elevation Required to View

    Hyper-V - VM Monitor Mode Extensions Yes

    Hyper-V - Second Level Address Translation Extensions Yes

    Hyper-V - Virtualization Enabled in Firmware Yes

    Hyper-V - Data Execution Protection Yes

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  3. Anonymous
    2020-06-13T17:47:36+00:00

    I solved the problem for me. YMMV

    I downloaded the HP Print and Scan Doctor from support.hp.com.

    I let it rip.

    It fixed some problem with the Port.

    Restarted.

    Now, I have auto duplex printing working again.

    Hope this works for you.

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  4. Anonymous
    2020-06-15T16:37:55+00:00

    Thank you - I tried this but unfortunately the issue has not been fixed!

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  5. Anonymous
    2020-06-15T16:48:00+00:00

    Thank you - I tried this but unfortunately the issue has not been fixed! 

    The HP utility changed the Port setting from WSD port to Standard TCP/IP port. Maybe you can do that manually and see if that fixes it.

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