Automatic duplex printing no longer available on my HP Envy

Anonymous
2020-01-25T11:37:07+00:00

Hi, hope someone can help.

Overnight, my printer has stopped doing automatic duplex printing on PDF documents. It is an HP Envy 4520.

I have not made any changes to hardware or software/or done any upgrades etc. I use Windows 10. I have tried to update the device driver but it is up to date.

I have tried using the HP smart app as seen on another thread but it still requires me to manually move the paper to print the second side. 

Under printer properties it says double sided but if I look under device settings it now says 'not installed' next to 'automatic duplexing unit. 

I have not had this problem previously, and it was doing automatic double sided printing 2 days ago!

Any suggestions?

Thank you!

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

42 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-01-25T13:29:15+00:00

    Are you logged in as an administrator?

    You may need to open the printer properties as administrator.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-01-25T12:37:40+00:00

    Can you change the automatic duplex unit setting to installed under device settings?

    It is now saying that duplex printing is installed.

    However when I go to print the document, it is still asking me to print manually and if I click on printer properties when going to print it says print on both sides manually.

    I have just got back to the printer and it now is NOT letting me change it to installed! Ugh

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-01-25T12:21:53+00:00

    Can you change the automatic duplex unit setting to installed under device settings?

    It is now saying that duplex printing is installed.

    However when I go to print the document, it is still asking me to print manually and if I click on printer properties when going to print it says print on both sides manually.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-01-25T11:53:54+00:00

    Can you change the automatic duplex unit setting to installed under device settings?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-01-25T11:51:11+00:00

    It is not working on word either, sorry I thought it was.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments