Automatic duplex printing no longer available on my HP Envy

Anonymous
2020-01-25T11:37:07+00:00

Hi, hope someone can help.

Overnight, my printer has stopped doing automatic duplex printing on PDF documents. It is an HP Envy 4520.

I have not made any changes to hardware or software/or done any upgrades etc. I use Windows 10. I have tried to update the device driver but it is up to date.

I have tried using the HP smart app as seen on another thread but it still requires me to manually move the paper to print the second side. 

Under printer properties it says double sided but if I look under device settings it now says 'not installed' next to 'automatic duplexing unit. 

I have not had this problem previously, and it was doing automatic double sided printing 2 days ago!

Any suggestions?

Thank you!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-04-19T01:03:18+00:00

    This appears to be a problem between MSFT and HP!

    I noticed it last summer on one Win 10 machine and an HP printer... For some reason my wife's PC works fine, and mine mysteriously lost the ability to print auto duplex. I worked every step I found everywhere on the web - nothing. Including reformatting my HD!

    I bought a new PC - and guess what, same issue. So I replaced with a Canon printer.

    I went to family's house where I set up an HP printer a few years back - and auto duplex always worked fine. And now, guess what.... It's all "Manual" duplex somehow.

    My theory is a Windows update in summer 2019 started made it stop playing nice with HP printers.

    And everyone keeps saying "If you just do [this] it will be fine." And it never is!

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  2. Anonymous
    2020-01-26T21:49:12+00:00

    It might be worth uninstalling the printer driver and re-installing.

    Press Windows key & X and then select Device Manager

    Expand Imaging Devices

    Right click the printer and select Uninstall

    Restart

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  3. Anonymous
    2020-01-26T21:12:04+00:00

    Hi and thank you for your responses again

    It hasn't made any difference! It said everything was up to date but I did it anyway. I am just getting these still and the second window did not want to close this time

    , I had to switch off the printer and cancel the print job to get rid of it!! 

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  4. Anonymous
    2020-01-26T20:17:06+00:00

    Press Windows key & X and then select Device Manager

    Expand Imaging Devices

    Right click the printer and select properties

    Click on Driver tab

    Note driver version and date

    Download and install the latest firmware and drivers for the printer which can be found here https://support.hp.com/us-en/drivers/selfservic...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  5. Anonymous
    2020-01-26T17:55:39+00:00

    Are you logged in as an administrator?

    You may need to open the printer properties as administrator.

    Yes logged in as an administrator.

    Here are some screenshots - the duplex printing screen installed pics were taken 5 min apart - this changes all the time

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