Automatic duplex printing no longer available on my HP Envy

Anonymous
2020-01-25T11:37:07+00:00

Hi, hope someone can help.

Overnight, my printer has stopped doing automatic duplex printing on PDF documents. It is an HP Envy 4520.

I have not made any changes to hardware or software/or done any upgrades etc. I use Windows 10. I have tried to update the device driver but it is up to date.

I have tried using the HP smart app as seen on another thread but it still requires me to manually move the paper to print the second side. 

Under printer properties it says double sided but if I look under device settings it now says 'not installed' next to 'automatic duplexing unit. 

I have not had this problem previously, and it was doing automatic double sided printing 2 days ago!

Any suggestions?

Thank you!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-07-20T18:44:58+00:00

    Thanks.  Manually changing the Port setting worked.

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  2. Anonymous
    2020-06-15T20:08:23+00:00

    Thank you - I tried this but unfortunately the issue has not been fixed! 

    The HP utility changed the Port setting from WSD port to Standard TCP/IP port. Maybe you can do that manually and see if that fixes it.

    Thank you for the suggestion - I have tried doing this but it just chucks the printer off! 

    It is very frustrating! 

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  3. Anonymous
    2020-06-15T16:48:00+00:00

    Thank you - I tried this but unfortunately the issue has not been fixed! 

    The HP utility changed the Port setting from WSD port to Standard TCP/IP port. Maybe you can do that manually and see if that fixes it.

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  4. Anonymous
    2020-06-15T16:37:55+00:00

    Thank you - I tried this but unfortunately the issue has not been fixed!

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  5. Anonymous
    2020-06-13T17:47:36+00:00

    I solved the problem for me. YMMV

    I downloaded the HP Print and Scan Doctor from support.hp.com.

    I let it rip.

    It fixed some problem with the Port.

    Restarted.

    Now, I have auto duplex printing working again.

    Hope this works for you.

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