Synaptics software accidentally deleted

Anonymous
2019-09-20T14:54:28+00:00

Following some problems with a 3 year old Acer Cloudbook I had a PC shop re install a fresh Windows 10 and delete the original version. I had previously done something to change the touchpad settings and had resolved it by installing updated drivers. I think I might have moved the drivers to a flash drive and then deleted them by accident.

The new install doesn't allow the touchpad to work properly. I have no touchpad according to device manager merely a mouse. However, I am  physically using the touchpad to navigate but it will not scroll or pinch to zoom etc. It will move the pointer and nothing else. The touchpad is therefore in existence somewhere on the laptop but the device manager doesn't have any details of it. Settings does but only allows me to change the delay time. Nothing else. It seems I have completely deleted the software.

I have tried updating the drivers for touchpad via Acer website but when competed the drives download but I get a windows error message saying this device doesn't work on my laptop. Any ides of how I can recover the driver software would be greatly appreciated.

Windows for home | Windows 10 | Devices and drivers

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  1. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-20T19:35:45+00:00

    Under device manager>Mouse is there any Synaptics entry?

    If not check under device manager>File>show hidden devices & see if it’s there, if so then try updating the driver.

    I’ll check my pc.

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  2. Anonymous
    2019-09-20T19:51:45+00:00

    it's showing something called HID compliant mouse under hidden devices but no touchpad

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  3. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-20T19:53:15+00:00

    That may be the touchpad, try right clicking on the entry & choose update drivers.

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  4. Anonymous
    2019-09-20T20:08:29+00:00

    I've tried updating the driver for the above but it's saying this hardware isn't connected to the computer I am unable to reconnect

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  5. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-20T20:10:05+00:00

    Have you tried restarting the PC? Often restarting after uninstalling a driver will allow it to reinstall.

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