Synaptics software accidentally deleted

Anonymous
2019-09-20T14:54:28+00:00

Following some problems with a 3 year old Acer Cloudbook I had a PC shop re install a fresh Windows 10 and delete the original version. I had previously done something to change the touchpad settings and had resolved it by installing updated drivers. I think I might have moved the drivers to a flash drive and then deleted them by accident.

The new install doesn't allow the touchpad to work properly. I have no touchpad according to device manager merely a mouse. However, I am  physically using the touchpad to navigate but it will not scroll or pinch to zoom etc. It will move the pointer and nothing else. The touchpad is therefore in existence somewhere on the laptop but the device manager doesn't have any details of it. Settings does but only allows me to change the delay time. Nothing else. It seems I have completely deleted the software.

I have tried updating the drivers for touchpad via Acer website but when competed the drives download but I get a windows error message saying this device doesn't work on my laptop. Any ides of how I can recover the driver software would be greatly appreciated.

Windows for home | Windows 10 | Devices and drivers

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  1. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-27T14:10:17+00:00

    You download the 32bit version & then when creating the media you choose the 64bit version under select language, architecture & edition:

    https://www.howtogeek.com/228042/how-to-switch-...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

    Please do not download any repair tool which is offered by this site.

    Thoroughly research any product which is mentioned here before you decide to download and install it.

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  2. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-27T14:12:02+00:00

    If you’re using the 32-bit version of Windows 10 at the moment, you’ll have to download and run the 32-bit tool.

    When you run the tool, select “Create installation media for another PC” and use the tool to create a USB drive or burn a disc with Windows 10. As you click through the wizard, you’ll be asked whether you want to create 32-bit or 64-bit installation media. Select the “64-bit (x64)” architecture.

    Next, restart your computer (you did back everything up, right?) and boot from the installation media. Install the 64-bit Windows 10, selecting “Custom install” and overwriting your current version of Windows. When you’re asked to insert a product key, skip the process and continue. You’ll have to skip two of these prompts in total. After you reach the desktop, Windows 10 will automatically check in with Microsoft and activate itself. You’ll now be running the 64-bit edition of Windows on your PC.

    From the link in my previous post.

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  3. Anonymous
    2019-09-27T14:33:28+00:00

    I'm certain that's what I did I will try again and use the 32 bit install first

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  4. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-27T14:35:54+00:00

    If this fails then I’m certainly out of options.

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  5. Anonymous
    2019-09-27T14:40:28+00:00

    That's definitely what I did...The tool doesn't specify which version it is before you download  it merely says  windows 10 set up then when you install it to flash drive it gives options in architecture for how many bits I chose 64 bits Is that right?

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